Amerimark “Passport to Health” Scam

At the beginning of January I ordered a seat cushion from a company called Amerimark. I got the cushion. It was fine. I'm sitting on it now. But a little over a month later I was looking at my credit card statement, and I noticed that in addition to the charge for the cushion, Amerimark had posted a second charge three weeks later for $3.99. I had no idea what the additional charge could be for. I asked my wife about it. She didn't know either. But I figured it must be postage, or something like that, so I didn't think any more about it. After all, it was only $3.99.

But today I was looking at my credit card statement online, and I noticed that Amerimark had recently posted a third charge to my account, this time for $29.99. Now I decided to call Amerimark to find out what these charges were for. I reached a customer service rep who told me I had subscribed to their "Passport to Health" program.

Suddenly I remember. I had received a sales call from Amerimark back in mid-January trying to get me to sign up for their "Passport to Health" program. I told them I wasn't interested and thought that was the end of it. But they had my credit card information since I bought the cushion from them, so apparently they signed me up for it anyway.

The customer rep told me that the charges were in error and that he would cancel them immediately.

But after I hung up with him, I decided to google Amerimark, and I discovered I'm not the only person who has been "mistakenly" signed up for the "Passport to Health" program. They're pulling this scam on a regular basis.

"Passport to Health" appears to be a program that offers no (or very few) benefits, except the benefit of getting charged $29.99 every month (the first month is only $3.99). The really slimy part is that many of their customers are elderly people who may be less likely to look carefully at their credit card statements, so they never notice they're being charged $29.99 every month.

For instance, 800notes.com has an entire message board full of people complaining that they were ripped off by Amerimark. One person describes how they've been "charging my 87-year old mother $29.99 a month for 'Passport To Health' that she supposedly signed up for in April '07 when they called to 'make sure her Amerimark mail order arrived safely.'"

In addition, Tom from California has posted a report on ripoffreport.com describing how he was subscribed to the "Passport to Health" program after his wife bought a pair of shoes from Amerimark.

I didn't trust Amerimark to actually credit back what they had billed me, so I called my credit card company (Bank of America) to contest the charges. While I was on the phone with the billing dispute department, I described how Amerimark was scamming elderly people, and I urged Bank of America to do something, like stop accepting charges from Amerimark. But the service rep just gave me the run-around and didn't promise to do anything.

So I'm posting about it here to help spread the word. Hopefully if someone is considering making a purchase from Amerimark, they might come across this post and decide to shop elsewhere.

In the meantime, I'm trying to figure out who else I can report Amerimark to. The FTC? Better Business Bureau? I want to bring this company down.

Update: I checked out AmeriMark's listing on the Better Business Bureau's site. It turns out that the BBB has already received a lot complaints about them (I filed one more), and particularly about their Passport to Health program. The BBB page about AmeriMark notes:

Many complaints processed by the BBB concern confusion over the company's membership renewal policy in the Passport to Savings program and the Passport to Health program (formerly known as Family Health Network program). Many consumers claim they are not aware that the company automatically bills their accounts for the renewal fee unless they notify them to cancel. Many of these consumers complain that they were not aware that they had been enrolled in the program. The company has responded to these complaints by canceling the membership and issuing refunds. In January 2005, the Cleveland BBB met with company representatives. The company has indicated its willingness to work to correct the cause of consumer misunderstanding concerning enrollment and cancellation of these programs.

Apparently AmeriMark's meeting with the BBB didn't have much impact on the company, because they're still working the same old scam.

Business/Finance

Posted on Tue Feb 26, 2008



Comments

My mother is 93 years old. She has been billed $29.99 since 2005. The credit card company said the billing may have occured prior to 2005 but they only kept the record up to 2005.

Here it is April of 2010, the scam is still going on. The most current bill is from Amk passport to health. Their records go only as far back as April 2008 and said they will give my mother her credit. Now we are desparately trying to find the other names that was used to bill her prior to April 2008.

At this point, we are warning everyone, that please take a look at your elderly parents credit card bills to make sure these types of fraud does not occur. Also warn them to be careful regarding the catalog ompanies they make any purchases.
Posted by James  on  Thu Apr 29, 2010  at  11:50 AM
Notice that the sales hustlers working for Amerimark use the cop-out " they just don't listen" but ignore the fact that their targets are usually elderly which makes them a perfect patsy for overloading the mark with information,
babbling away with the prewritten sales hustle.
Hearing loss is common amongst the elderly, another factor.
Tucked in the sales bloviation may or may not be a reference to additional monies, sales charges,or membership fees.
About two months ago when I caught on to them, I called got an instant cancellation. Of course, no offer of a refund. Funny part is that due a similar skin game by a computer company, I cancelled my credit card and was issued a new one.
Guess what I got in the mail Friday, 4/30/10 ?
An inquiry from "Passport to Health" wondering why they cannot get credit card authorization for - right, $29.99.

Sounds like a class action suit is in order. Plus a notice to the FTC (Interstate Commerce violation) plus the Consumers Affairs Dept. of the State Attorneys General.
Posted by Thomas  on  Sun May 02, 2010  at  05:37 AM
Thanks for the warning on this matter and I hope many would be able to read this.
Posted by Pension Transfer  on  Thu May 27, 2010  at  04:11 AM
I was a former employee at Amerimark and surprise surprise people are still writing complaints on the "membership scams" that the company is involved in.

I find it funny to read all of these posts that your poor elderly mother or father ordered from the company and got charged for years without noticing. And the "cop-outs" you write that they have hearing loss, or cannot comprehend the simple English words we are saying to them "YOU WILL BE CHARGED IF YOU DON'T CALL TO CANCEL" and we still ask consent if they want the membership. I didn't realize that was hard to understand.

Another tip is to educate your parents on how to keep records of each credit card they have and billings that occur. Check over each month and maybe they would realize they were being charged for something they don't remember buying. Then they can call the phone number listed next to the charge to ask/cancel or call the bank and they will even call us for them to have the charge removed! OR maybe don't let them use credit/debit cards if they can't handle being responsible over there financials.

Obviously the company is still in business, still offering the memberships to all of our customers. We do not ask our customers their age, if they have hearing problems, or mental issues understanding English. We have records of every conversation and we continue to be compliant with the legal regulations. If we were joining people without proper consent and so many of you contact your Attorney General with the same complaints I don't think we would be in business anymore.
Posted by Amerimark Employee  on  Tue Jun 01, 2010  at  08:09 PM
Well which one are you ? A former employee or as at the bottom of your post "Amerimark Employee in Ohio"?
The bum pitch you make would make a carnival Barker blush. Either your knowledge of those bothersome people, "the elderly" is non-existant, or you're awash in the smug idea that you know what the hell your talking about. Ergo , you post but another banal cop-out.
Our bout with your beloved Amerimark didn't come from a phone call. My wife ordered two blouses from the catalog of one of the myriad faux- companies of the aformentioned. Period !
Any company that valued it's customers would have long ago avoided the phantom benefits alleged under the sucker trap you defend.
The only reason Amerimark is still in busines is that it hasn't pissed off the right person... yet.

Someone with the time and money to back it all into a federal court (Interstate Commerce).
Posted by T.E.Vernier  on  Tue Jun 01, 2010  at  09:00 PM
Thank you... information is cognitive and interesting
Posted by Vova  on  Thu Jun 24, 2010  at  10:08 AM
I take care of my 82 year old mother's accounts. Since she suffers from dementia I try to intercept all phone calls to her but I can't be around 24/7.
I remembered her telling me about something free from a catalog she ordered from. I thought "Oh S*it" because of the number of these companies that prey on the elderly.
You guessed it, I found the charge on her card and tracked it down and cancelled it.
It was the $3.99 so I caught it early.
Posted by William Mattison  on  Thu Jul 15, 2010  at  07:37 AM
To the post above mine; as a current employee I know for a FACT that our inbound supervisors do NOT make a commission on our sales. I don't know for sure about outbound because I don't work on that end. Supervisors don't sit around and laugh about customers getting charged because they weren't paying attention to us or their CC statements, they're busy making sure that they get their refunds.

I don't dispute the fact that we're owned by a company whose purpose is to make a profit...Isn't that the purpose of a company?

All of you seem to be missing the point when we say 'IF YOU FORGET TO CANCEL, CALL US AND WE'LL REFUND YOU WHAT'S BEEN BILLED'.

I'll say it again, we have to tell every customer several times that they 'WILL BE BILLED $29.99 EVERY MONTH WITH AN AUTOMATIC RENEWAL UNLESS YOU CALL TO CANCEL"! We give them the number to cancel and include it in the cover letter of the packet. We MUST verify with the customers if it is "OK TO SEND THE PASSPORT TO HEALTH PACKET AND THE COUPONS?" and we must get a "Yes" from the customer.

There is nothing wrong with what Amerimark does with this program, you all need to pay attention to what's being said or just say no and for God's sake, review your CC statement every month; THAT'S WHY THEY SEND THEM!
Posted by Lincoln Employee  on  Mon Aug 16, 2010  at  10:06 PM
Thanks so much for posting this...even years later...its really a life-saver. I was moments away from purchasing a product posted on Amazon.com. Just before though...i decided to google this company seeing that the cream, usually worth 28 bucks is being sold for $2.80...I thought to myself..surely..there must be a catch... I am so thankful for this post.

Other than bringing them down..if you haven't already posted something to amazon..you might want to do that. Although you may not be able to bring them down..on the flip side..you can still help those like myself from taking the plunge! 😊

Thanks again!
BobNTara
Posted by BobNtara  on  Mon Mar 07, 2011  at  12:54 AM
:))
Posted by madama  on  Wed Apr 20, 2011  at  02:59 PM
Thanks for the post. I always enjoy reading your blog.

Keep'em coming more frequently.

Best!
Posted by upload and earn  on  Sun May 15, 2011  at  12:59 AM
Think about it Ameri-Mark, American Mark. Mark is a victim lol this is funny
Posted by Provailen  on  Thu Jul 14, 2011  at  10:22 AM
Do Not purchase from Dr. Leonard's Healthcare Corp. OR Carol Wright Gifts. Catalog OR web sites. They will use your contact information to contact you with offers for bullshit "programs". These "programs" are a rip off. You are told that you can cancel but they hope you forget about it and they can continue to charge your debit/credit card. They PREY upon the elderly and disabled.
Sales reps are hounded to use High pressure sales techniques to Badger customers to the point of anger before ending the call. The reps are threatened with losing their jobs if they don't make sales "Quotas".
This company makes MORE money from ripping people off with these "programs" than they do from catalog sales.
The products in the catalog can be found at most Dollar General, Dollar, and Wal-Mart stores for the same price! You pay LESS because you don't have to pay SHIPPING AND HANDLING.
The BIG BONUS is that these stores won't call you and try to sell you something you don't want or need.
Programs they push are : Passport to Health (Better and cheaper supplemental plans available from a licensed insurance agent)
ID Alert (Life Lock is cheaper and is TWICE the Coverage)
Why am I telling you this? I worked there. It challenged the ethics and morality my parents and grand parents raised me with and thoroughly disgusted me at the GREED that this company operates on.
Posted by Aone  on  Thu Sep 01, 2011  at  10:38 PM
Companies like this make my skin crawl. I received a phone call this evening trying to sell me their health insurance. I purchased earrings from them, which does not give them permission to solicit me for an insurance product. The person calling confirmed he was not a licensed insurance agent. I am pretty sure he wanted to crawl into his shoes when I informed him that I am an insurance agent. Needless to say, I will never purchase another item from an AmeriMark company. I have told them to remove me from any and all contact lists. It is business practices like that of AmeriMark that gives people like me a bad name. I can only hope they go out of business. They make it easy for companies like Amazon to dominate Internet business.
Posted by Alania Sheeley  on  Thu Mar 29, 2012  at  06:39 PM
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