I’m actually currently reading an old book by Wayne Dyer, Pulling Your Own Strings, which talks about this very thing to some extent.
if you’re talking about making complaints to businesses, corporations, websites, etc., that falls under allowing yourself to be victimized by policy.
Keep in mind that very few people who work at a business have any interest in keeping that business running. They care about getting their paycheck and going home. They may try to make you feel that you are wasting the time of the entire company, when in reality you are taking up the time of a person whose job it is to spend that time to find a way to help you.
If this person acts like you are a nuisance instead of a customer, or cites policy at you, go up the chain of command. Most managers and all owners can make exceptions to policy.