The Savings Bank of Rockville, a small, Connecticut-based bank, placed an ad in the Journal-Inquirer
announcing that from that point forward it would be charging a $5 fee to customers who visited a live teller. The ad, which appeared on March 31, claimed that the fee was necessary in order to provide, "professional, caring and superior customer service." Although the ad was a joke, many customers did not perceive it as such. One woman reportedly closed her account at the bank because of it. The bank ran a second ad later revealing that the initial ad was a joke. The bank manager commented that the ad really "commits us to not charging such fees."